quake Terms of Use

When you open an account on quake, you agree to operate within our platform's rules and policies. These terms outline how we manage accounts, process deposits and withdrawals, handle disputes, and protect user data across our mobile app and web interface.

We have written these terms in plain language so you understand your rights and our obligations. If any point is unclear, our support team is available to explain further via email or in-app help. Our services are available only where local law permits — by accessing quake, you confirm that your jurisdiction allows such activities.

This page covers account eligibility, deposit and withdrawal conditions, bonus terms, dispute resolution, and our jurisdiction notice.

Account Eligibility and Opening Conditions on quake

To open a quake account, you must be at least eighteen years old and a resident of a jurisdiction where our services are legally permitted. We require you to provide accurate personal information during signup — your full name, date of birth, email, and phone number. This information is verified through our Know-Your-Customer (KYC) process, which includes identity confirmation via a government-issued photo ID.

We enforce one account per person. If we detect duplicate accounts or fraudulent registration, we reserve the right to suspend or close the account without refunding any balance. You are responsible for keeping your login credentials confidential. If your account is compromised, contact our support team immediately — we can help you regain access after verifying your identity.

Our quake Account Verification Process

Before you can deposit funds, your account must complete KYC verification. We ask for your name, date of birth, email, and a photo of your government ID. We process this information securely — data is encrypted and stored separately from your login credentials. Verification typically completes within a few hours, though larger requests may take one business day.

If your verification is declined, we notify you in-app and via email with a reason. You can resubmit documentation or contact our support team for clarification. We do not share your identity documents with third parties without your explicit consent, except as required by local financial regulations.

Deposits, Withdrawals, and Payment Methods on quake

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking Virtual Account, local payment, online payment, e-wallet). Each method is processed through secure payment gateways. Deposits appear in your quake balance within seconds for e-wallets and a few minutes for bank transfers. There is no minimum or maximum account preferences enforced by our platform, but your payment provider may set limits on individual transactions.

Your deposit is final once confirmed. We do not reverse or cancel deposits except in cases of fraud or technical error. If you believe a deposit did not reach your account, contact our support team with your transaction receipt — we investigate and resolve discrepancies within two business days.

Our quake Withdrawal Terms

To withdraw funds from your quake account, request a withdrawal through the app or web interface. You specify the amount and your target bank or e-wallet. Our compliance team reviews each request to prevent fraud and ensure regulatory compliance. This review typically takes one to two business days. Once approved, funds transfer to your registered account. Processing time depends on your financial institution — bank transfers may take an additional one to three business days.

We reserve the right to decline withdrawals if we detect suspicious activity or if your account balance includes unresolved bonus funds. If your withdrawal is declined, we notify you in-app and explain the reason. Large withdrawals may require additional verification, such as a copy of your ID or recent bank statement. This is standard practice to protect both you and our platform.

Bonus Terms and Conditions on quake

We may offer promotional bonuses to new or existing players. Any bonus has specific terms — a required playthrough amount, eligible games, validity period, and maximum withdrawal limit. These terms are displayed when you claim the bonus. Bonus funds are part of your account balance but are restricted until conditions are met. Once conditions are fulfilled, bonus funds convert to regular balance and can be withdrawn.

We reserve the right to cancel any bonus if we detect abuse, such as rapid wagering on low-variance games designed to convert bonus funds without genuine play. Bonuses expire after their stated period. Expired bonuses are forfeited and cannot be recovered.

Game Rules and Fair Play on quake

Our games — slots, live casino tables, and Crash — are operated by certified random-number generators (RNG). Each spin, card deal, or roulette wheel is independent and fair; no result is influenced by your account history, previous outcomes, or any external factor. Game odds and rules are displayed before you play. We do not alter payout percentages or manipulate results in real time.

We monitor for unusual account activity, such as patterns suggesting collusion or exploitation of technical glitches. If detected, we reserve the right to suspend your account pending investigation. Confirmed abuse may result in account closure and forfeiture of funds.

Dispute Resolution and Customer Support

If you have a dispute with quake — a transaction discrepancy, a game outcome question, or an account issue — contact our support team via email or in-app help. We aim to respond to all inquiries within one business day. We log every interaction and maintain a full record of your account activity, enabling us to investigate disputes thoroughly.

Our support team is multilingual and can assist in English, Indonesian, and other regional languages. If we cannot resolve your dispute directly, we escalate it to our compliance team. The escalation process takes two to five business days depending on complexity. We keep you informed of progress via email and in-app notifications.

Jurisdiction and Applicable Law

quake's services are available only where local law permits. We do not offer services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access and use of quake comply with their own jurisdiction's law. We do not accept liability for users who access our platform from prohibited jurisdictions.

Any dispute arising from quake's terms or services is governed by the laws of the jurisdiction where our compliance framework operates. Arbitration or mediation may be required before formal legal action. By using quake, you agree to resolve disputes through our internal process first.

Data Privacy and Account Security on quake

We protect your personal and financial data using SSL encryption and industry-standard security protocols. Your password is hashed and never stored in plain text. All communication between your device and our servers is encrypted. We do not share your information with third parties except as required by local financial regulations or law enforcement.

Your account data includes your identity documents (stored separately from your login credentials), deposit and withdrawal history, game history, and communication records. This data is retained for the duration of your account plus a retention period required by law. You can request a copy of your data or ask for account deletion by contacting our support team — we process such requests within ten business days.

Our quake Commitment to Your Security

We invest in multi-layer security to protect your account. Two-factor authentication (2FA) is available for added protection — you can enable it in your account settings. If you forget your password, we send a reset link to your registered email. Password reset links expire after one hour for security. Session tokens are refreshed regularly, and you are automatically logged out after thirty minutes of inactivity on mobile.

Jurisdiction Notice and Service Availability

Our services are available only in jurisdictions where online gaming and sports betting are legally permitted. By registering for quake, you represent that you reside in such a jurisdiction and that access and use comply with local law. We do not operate in jurisdictions that prohibit online gaming, and we will not process accounts opened from such regions.

We reserve the right to suspend or close your account if we determine that you are accessing our services from a prohibited jurisdiction. No refund will be issued in such cases. If you have questions about service availability in your region — whether you are in Jakarta, Surabaya, Bandung, Medan, or elsewhere — contact our support team before opening an account.

Changes to Terms on quake

We may update these terms from time to time to reflect regulatory changes, platform improvements, or operational needs. We notify you of material changes via email and in-app notification at least thirty days in advance. Continued use of quake after notification constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

Final Notes on quake Terms

These terms represent our commitment to transparent, fair, and secure operation. We built quake to serve players across Indonesia and other supported regions with consistent rules and reliable service. Whether you access quake on Android, iOS, or desktop, these terms apply equally.

If you have questions about any term, our support team is available via email or in-app help. We aim to clarify any confusion and ensure you understand your rights and obligations. By opening an account on quake, you acknowledge that you have read and accepted these terms in full.