quakeFrequently Asked Questions
Users accessing quake ask about account setup, deposit methods, game rules, security, and how our platform handles personal data. This FAQ addresses the most common questions we receive from new and existing members.
We designed this page to answer practical questions about registration, payments via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, game categories, and account protection. If your question is not covered here, our multilingual support team is available via email and in-app help.
For detailed information about our legal obligations, jurisdiction restrictions, and data privacy practices, please read our Legal noticeTerms of Useand Privacy PolicyThese documents outline your rights and our commitments as a platform operator.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank accounts
- Games and marketsfootball betting, live-dealer tables, slots, and esports
- Security and account careaccount protection, data handling, and jurisdiction notice
We require two documents for KYC verification: a government-issued ID (such as a national ID card, passport, or driver's license) and proof of address (such as a utility bill, bank statement, or rental agreement dated within the last three months).
Upload clear, legible photos of both documents through your account settings. Our compliance team reviews submissions within one business day. If your documents are unclear or incomplete, we will request resubmission. Once approved, your account is fully verified and you can access all quake features. Your documents are stored securely and used only for verification and regulatory compliance.
You can adjust account preferences in your settings menu. Options include notification preferences (push notifications, email alerts), language selection, and two-factor authentication. You can enable or disable notifications for game updates, deposit confirmations, and withdrawal status.
If you wish to pause account activity temporarily, contact our support team via email or in-app help. We can temporarily restrict your account from deposits or gameplay for a specified period. This is not a permanent closure — your account and balance remain intact. To resume activity, contact support again. For permanent account closure, we require written confirmation and will process your request within five business days.
Payments and transactions
Deposits via local payment, online payment, or e-wallet are instant. Log into your quake account, go to the Deposit section, select your preferred e-wallet, and enter the amount. You will be redirected to the e-wallet app or website to confirm the transaction. Once confirmed, the funds appear in your quake account immediately. No additional fees are charged by quake.
If your deposit does not appear within five minutes, check your e-wallet transaction history to confirm the payment was sent. If the payment was successful but the funds did not arrive on quake, contact our support team with your transaction ID. We will investigate and credit your account within one business day. Deposits are available for gameplay immediately after confirmation.
Yes, we support deposits via mobile banking, local payment, online payment, and e-wallet bank transfers. When you select bank transfer as your deposit method, we provide you with a unique virtual account number. Transfer your deposit amount to this account from your bank app or ATM. The virtual account is active for 24 hours.
Bank transfers typically arrive within subject to verification during business hours. On weekends or holidays like Idul Fitri or Idul Adha, transfers may take longer due to bank processing delays. Once the transfer is confirmed, funds appear in your quake account and are ready for use. If your transfer does not arrive within two hours, contact our support team with your bank confirmation number and we will trace the transaction.
Promotion codes are entered during registration or in your account settings under "Promotions" or "Bonus Codes." If you have a code, enter it exactly as provided (codes are case-sensitive). Once entered, the promotion is applied to your account and you will see the details in your account dashboard.
Each promotion code has specific terms, including minimum deposit amounts, game categories, and expiration dates. Read the promotion details carefully before entering a code. If a code is invalid or expired, you will receive an error message. Contact our support team if you have questions about a specific promotion or if a valid code is not working.
Games and markets
Demo mode is available for most slot games on quake. In demo mode, you play with virtual credits that have no real value. This allows you to learn game rules and features without risking money. To access demo mode, select a slot game and look for the "Play Demo" or "Free Play" button.
Demo mode is not available for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) or sports betting markets. For these games, you must have a real account with a verified deposit. Demo play does not earn real winnings — any credits won in demo mode are virtual only. Switch to real-money play to place actual bets and withdraw winnings.
Support and account care
Contact our support team by email at [email protected]. Include your username, account email, and a clear description of your issue. Our multilingual team responds to all emails within one business day. For urgent issues, use the in-app help feature to reach us faster — in-app messages are typically answered within a few hours.
Common issues we help with include password recovery, deposit and withdrawal questions, account verification, game rules, and technical problems. When contacting support, provide as much detail as possible, including transaction IDs, error messages, or screenshots. This helps us resolve your issue more quickly. We do not ask for passwords or sensitive account information via email — never share these details with anyone claiming to represent quake.