quake Platform Privacy Notice

This page describes what we collect when you use quake and how we keep that data protected. We at quake handle your personal information with encryption, secure storage, and limited third-party access. Our privacy practice is straightforward — we collect what is necessary for account management, fraud prevention, and regulatory compliance, and we do not sell your data.

When you create an account on quake, we ask for your full name, date of birth, email, and phone number. For larger withdrawals or account recovery, we may request a government-issued ID photo. All of this information is encrypted and stored on secure servers. We use your data only for account verification, payment processing, and customer support — never for marketing or third-party sale.

Our services are available only where local law permits. By using quake, you confirm that your jurisdiction permits online gaming and that you accept our privacy terms.

What Data We Collect on quake

We collect information in several categories. Account data includes your full name, date of birth, email address, and phone number — required to create your quake login and verify your identity. Payment data includes the bank account or e-wallet details you provide when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank virtual accounts (e-wallet, mobile banking, local payment, online payment). We do not store your full card numbers or banking passwords; we store only a reference to your account and transaction history.

Game data includes your betting history, game selections, account balance, and withdrawal requests. We log every action you take on quake — each login, each bet placed, each deposit confirmed — so you have a complete audit trail and we can detect fraudulent activity. Device data includes your mobile device identifier, operating system version, and app version, which helps us optimize the quake experience for Android and iOS users.

Identity Verification and KYC on quake

Before your first deposit, quake completes Know-Your-Customer (KYC) verification. We ask you to provide your full legal name, date of birth, and a government-issued ID (passport, national ID, or driver's license). We photograph or scan this ID and store the image securely on our encrypted servers. This one-time process prevents fraud, money laundering, and underage access. We do not share your ID photo with third parties unless required by law enforcement or a regulator.

For very large withdrawals (amounts defined by our compliance team), we may request proof of income or a recent bank statement to ensure your funds are from legitimate sources. These documents are reviewed by our compliance officer, stored securely, and deleted after a retention period defined by local regulations.

How We Use Your Data on quake

We use your data for account administration, fraud detection, legal compliance, and customer support. When you log into quake on your Android phone or iOS browser, we verify your email and password, load your account balance, and display your recent game history. We encrypt your login credentials during transmission and never log your actual password — only a one-way hash of it.

Payment processing requires us to share your transaction details with your chosen payment provider (e-wallet, mobile banking, local payment, etc.). These providers verify that your account exists, your funds are available, and your deposit or withdrawal is legitimate. We do not share your full account data with these providers — only the transaction amount and reference number needed to complete the transfer.

Fraud Detection and Account Security on quake

We monitor your quake account for unusual activity. If we detect a login from a new device, an unusually large withdrawal, or multiple failed password attempts, we flag the account for review. Our compliance team may contact you via email or phone to confirm the activity is legitimate. This monitoring protects your account from unauthorized access and helps us prevent theft and fraud across the platform.

Server Location and Data Transfer

Our quake servers may be located outside your jurisdiction — possibly in Southeast Asia, Europe, or North America. When you use quake from Jakarta, Surabaya, Bandung, or Medan, your data may transmit across borders. All data in transit is encrypted using SSL/TLS (the same standard banks use). Data at rest on our servers is encrypted using industry-standard algorithms. We do not transfer your personal data to any country with weaker privacy protections than Indonesia without explicit safeguards.

Third Parties and Data Sharing on quake

We share your data with third parties only when necessary and with your explicit consent or as required by law. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, and banks) receive transaction data to process your deposits and withdrawals. Our hosting provider (a cloud infrastructure company) stores our encrypted databases but cannot access the data without our decryption keys. Our email provider sends account notifications and password-reset links but sees only your email address and message content, not your account balance or game history.

We do not sell, rent, or trade your personal data to advertisers, data brokers, or marketing firms. If we are required by a court order, legal warrant, or regulatory agency to disclose your information, we will comply and notify you unless legally forbidden to do so.

Cookies and Tracking on quake

quake uses session cookies to keep you logged in across page navigations and app restarts. A session cookie expires when you close your browser or log out, and it contains only your user ID and session token — not your password or payment data. We do not use tracking cookies to follow your behavior across other websites. Analytics cookies (used sparingly) help us understand how many users access quake, which games are most popular, and whether the Android app or iOS browser performs better — this data is aggregated and anonymized.

Your Rights and Data Access on quake

You have the right to access your personal data, request corrections, and ask for deletion (subject to legal retention requirements). To exercise these rights, contact our support team via email or in-app help. We respond to data-access requests within a standard window — typically one to two business days, or longer if your request is complex.

You may request that we delete your account and all associated data. We will delete your personal information after a retention period defined by Indonesian financial regulations (typically one to three years). Some data may be retained longer if required by law or for fraud-prevention purposes. Your complete game history remains in our records to prevent future fraud, but your personally identifiable information (name, ID photo, payment details) is securely destroyed.

Password Reset and Account Recovery on quake

If you forget your quake password, tap "Forgot Password" on the login screen. We send a password-reset link to your registered email address. The link expires after a set time (usually subject to verification) for security. Click the link, enter a new password, and your account is immediately accessible. If you no longer have access to your email address, contact our support team with proof of identity (government ID) — our team can verify your account and help you regain access.

Our Privacy Commitments on quake

We at quake commit to protecting your data with encryption, limited access, and transparent practices. We do not sell your information. We do not build marketing profiles based on your gameplay. We respond to your privacy requests promptly. We comply with Indonesian data-protection principles and international best practices for financial platforms.

This privacy notice may be updated if our practices change or if new regulations require it. We will notify you of material changes via email or in-app notification. By continuing to use quake after an update, you accept the revised terms.

If you have questions about how we handle your data, or if you want to request access to, correction of, or deletion of your personal information, contact our support team via email or in-app help. Our multilingual support staff will guide you through the process. Our services are available only where local law permits — by using quake, you confirm your jurisdiction permits online gaming and you accept these privacy terms.